What Cleaning Products Do You Use?
At Joy Maid Cleaning, we believe your home deserves to be cleaned with products that are safe, effective, and family-friendly. Our goal is to deliver sparkling results while keeping your loved ones, pets, and the environment in mind.
Our cleaning professionals are trained to use gentle, non-toxic solutions that disinfect and polish just as well as harsh chemicals—without the harmful side effects. We are also happy to accommodate requests if you have specific products you’d like us to use in your home. However, there are certain items we do not use (such as bleach, Pledge, or CLR) because they can be unsafe for both our team and your family.
Some of the products we commonly rely on include:
- Vinegar & baking soda
- Hydrogen peroxide
- Essential oils
- Rubbing alcohol
- Mild dish soaps
- Store-bought natural cleaners
These everyday solutions are simple, powerful, and safe—helping us create a spotless home that shines without exposing you to unnecessary toxins.
The only exception: ovens. Since they tend to have heavy buildup, we sometimes use a fume-free oven cleaner to get them truly sparkling in the limited time available. If you’d prefer we skip this step or only use natural methods, just let us know. We’ll always respect your preferences, though results may vary based on the product used.
At Joy Maid Cleaning, your peace of mind matters as much as the shine. That’s why we continually test new eco-friendly products to ensure they live up to their promises—because we want to bring the very best into your home.
✨ Our promise: No toxic shortcuts, just safe, effective, and joyful cleaning.
Will the First Time Cleaning Take Longer Than the Ones That Follow?
Yes—your very first cleaning with Joy Maid Cleaning will always take the longest. That’s because our goal is to bring your home up to a sparkling “maintenance level” where we can keep it consistently clean moving forward.
The time needed for this first visit depends on a few factors: the size of your home, how many people (or pets!) live there, your decorating style, and the level of buildup that has accumulated over time. Once we’ve completed the initial deep cleaning, your future visits will be smoother, quicker, and more cost-effective.
Most of our clients choose to schedule regular cleanings—weekly, bi-weekly, or monthly. Our most popular options are every two weeks or every four weeks, since recurring service helps us maintain your home beautifully and prevents dust and clutter from piling up.
If you’d prefer to book us only once in a while, we’re happy to accommodate—but please keep in mind that the longer the gap between appointments, the more buildup there will be, and the longer each cleaning session will take.
✨ The Joy Maid Difference: That first clean is an investment in creating a sparkling foundation for your home—after that, it’s all about maintaining the shine with ease.
How Long Do Regular Cleanings Take?
Every home is unique, which means the time it takes to clean your space may be different from your neighbor’s. Your home’s size, layout, lifestyle, and daily routines all play a part in how long a cleaning session will last.
During your very first Fresh Start Cleaning, it’s often difficult to predict exact timing. Once we’ve had the chance to complete that initial visit, we’ll know your home better and can give you a much clearer idea of how long your regular cleanings will take.
From that point forward, your service will be consistent—whether you choose weekly, bi-weekly, or monthly visits. This helps us maintain your home beautifully, while keeping the cleaning time (and costs) predictable for you.
✨ Our promise: Once Joy Maid gets to know your home, we’ll keep the timing reliable and the results sparkling every single visit.
Do I Need to Be Home During My Cleaning?
Not at all—our goal is to make your life easier, not add to your to-do list. Most of our clients provide us with a way to safely access their home (a key, lockbox, or door code) so they can go about their day while we handle the cleaning.
If you prefer to be home, that’s completely fine too! Some clients enjoy walking us through specific details the first time, while others like the peace of mind of meeting their cleaning team. After your initial visit, you may find it more convenient to step out and return to a freshly cleaned home.
No matter what you choose, you can trust that our team is background-checked, professional, and committed to respecting your space as if it were our own.
Are Pets Okay to Have at Home While You Clean?
Absolutely—we love our furry friends! Many of our clients have pets, and we’re happy to work around them while we clean.
That said, every pet has its own personality. If your dog or cat is comfortable with new people and the sound of vacuums or cleaning tools, they can stay right where they are. If they’re shy, anxious, or protective, you may want to secure them in a separate room or crate during the cleaning to make the experience stress-free for everyone—your pets, our team, and you.
For safety, we kindly ask that larger or energetic pets are placed in a safe space while we’re working so our cleaning specialists can move freely throughout your home.
At the end of the day, we want both your home and your pets to feel cared for. 🐾✨
Are You Insured?
Yes! Joy Maid Cleaning is insured. That’s just one of the reasons families and businesses across Maryland trust Joy Maid Cleaning. And if you’d ever like proof of our insurance, we’ll be glad to provide it for your peace of mind.
Can You Change Bed Linens or Do Laundry?
No matter what, your beds will always be neatly made. If you’d like fresh linens, simply leave a clean set out and our team will happily change them for you. Don’t have an extra set ready? No problem—we can launder your current linens as well, just let us know ahead of time.
We also offer additional laundry services, but please request these in advance so we can schedule enough time to handle everything with care.
How Does Booking a Cleaning Work?
Simply fill out our quick estimate request form, and we’ll be in touch within 24 hours with your personalized estimate. During that time, we’ll also confirm any details we need to make sure everything is just right.
Once you’re ready to book, you’ll receive a confirmation email along with our client guidelines to review and sign before your cleaning. After that—it’s all taken care of! You can sit back, relax, and enjoy more of the things you love while we handle the cleaning.
What If I Have Special Requests Not on Your Checklist?
Special Requests Welcome
At Joy Maid Cleaning, we’re always happy to go the extra mile for our clients. If you have additional tasks in mind, just let us know—we’ll gladly add them to your cleaning as long as we have the right tools and training.
To make sure we can schedule enough time, we kindly ask for at least 48 hours’ notice before your visit. Flexibility and personalized service are at the heart of what we do—and it’s one of the reasons so many Maryland families trust Joy Maid Cleaning.
Can I Book Just a Few Hours of Cleaning Instead of a Full Service?
Custom Cleanings to Fit Your Budget
Absolutely! Many of our clients choose to book a set number of hours to stay within their budget. Since we charge hourly, we’ll work with you to create a priority list so the most important areas are cleaned first.
We do require a 4-hour minimum per visit, which ensures we have enough time to give your home the detailed attention it deserves.
How Do Payments Work?
Payment Policy
After your cleaning, we’ll email you an invoice, which is due upon receipt. Payments can be made by debit/credit card
Please note:
- Any unpaid balances must be cleared before we can schedule future services.
- For accounts with a history of late payments, pre-payment may be required.
- We do request a debit/credit card to be kept on file for convenience and security. Your card will never be charged unless an invoice remains unpaid for 7 days after service.
Our goal is to keep billing simple and stress-free, so you can stay focused on enjoying your sparkling clean home.
What Is Your Cancellation Policy?
We know life can be unpredictable, and sometimes you may need to reschedule or cancel a cleaning. To make this process smooth, we send reminder emails and text notifications before every appointment.
We kindly ask for at least 48 hours’ notice for cancellations. You can leave us a voicemail or send an email—both are time-stamped for accuracy. At that time, we’ll be happy to find a new date that works best for you.
Please note:
- Cancellations made with less than 48 hours’ notice will incur a 25% charge of the scheduled service.
- Same-day cancellations will incur a 50% charge of the scheduled service.
- All cancellations must go through our office.
This policy helps us respect the time of both our clients and our cleaning professionals, while keeping our schedule running smoothly.
What Happens If Something Gets Damaged During the Cleaning?
Handling Accidents With Integrity
At Joy Maid Cleaning, integrity is at the heart of everything we do. Our team is trained to be careful and respectful of your home, but we also know that accidents can happen. If something is ever broken or damaged, our cleaners are instructed to photograph it and report it right away—never to ignore it or “sweep it under the rug.”
Once reported, our office will contact you promptly to discuss a fair and timely resolution. Whenever possible, we will repair or replace the item. Because all of our residential cleaners are fully insured, we can also file an insurance claim if needed.
To help keep your most valued treasures safe, we kindly ask that irreplaceable or fragile items be stored securely before your cleaning. Please also share any concerns or special instructions with us when booking.
Please note: We are not responsible for items with pre-existing damage or those that were improperly installed.
Do Your Cleaning Professionals Accept Tips?
Tipping & Reviews
Tips are never expected—but they are always appreciated. Many of our clients choose to leave a small tip after each cleaning, while others prefer to give a larger tip around the holidays or at the end of the year. Either way, your generosity means so much to our team.
Another wonderful way to show appreciation is by leaving us a review on our website or Facebook page. Your kind words not only brighten our day but also help other families discover the Joy Maid Cleaning difference.
How Often Can I Schedule Service?
Flexible Scheduling to Fit Your Needs
We can provide cleaning services as often as you’d like! Many of our clients choose a regular schedule—weekly, biweekly, or monthly—while others prefer occasional cleanings for special events, move-ins, or move-outs.
At Joy Maid Cleaning, we operate on a no-contract basis, giving you the freedom to adjust your schedule anytime to fit your needs or budget.
For our commercial clients, we also offer flexible options—whether you’d like us to clean during the workday or after hours, we’ll work around what’s most convenient for your business.
At Joy Maid Cleaning, we operate on a no-contract basis, giving you the freedom to adjust your schedule anytime to fit your needs or budget.
For our commercial clients, we also offer flexible options—whether you’d like us to clean during the workday or after hours, we’ll work around what’s most convenient for your business.
Ready to Let Joy Maid Cleaning Sparkle Up Your Space?
Take the stress off your plate and let us handle the cleaning, so you can enjoy more of what matters most. Click https://joymaidcleaning.com to request your free estimate today—we can’t wait to bring more joy into your home!